The  asset of business solutions relies on the automation of the processes. It is crucial to identify and define the processes of an enterprise for a correct implantation of any management software. For any implantation to be successful, one does not only need the technical knowledge but also the commercial, economical etc... ones, that ensures the solution is the suitable one and that it complies with the current legislations such as the LOPD.

Euskotec, with its passion for a well-done work, maintains a close relation with enterprises specialized in business management, guaranteeing the juridical and technical validity of the project.

The Client Relation Management. CRM is a business strategy centered on the client. The core idea is, in fact, to gather as much information on the client as possible to give value to its offers. The enterprise must work to know the needs of the clients and be able to anticipate an offer and thus improve the customer service.

When we talk to improve an offer, we mean to be able to bring solutions that adapts perfectly to the clients' needs so they do not generate new needs.

There are on the market multiple computer solutions for CRM management, each one with its pros and cons. For each case it will be needed to study which is the best solution to respond with a suitable project.

Los sistemas de planificación de recursos de la empresa (en inglés ERP, enterprise resource planning) son sistemas de gestión de información que integran y automatizan muchas de las prácticas de negocio asociadas con los aspectos operativos o productivos de una empresa.

Enterprise resource planning systems are known to be composed by different modules integrated in one application. These modules have different uses such as production, sales, purchases, logistic, bookkeeping, project management, GIS (Geographic Information System), inventory and warehouse control, orders, payrolls etc... Only one ERP can be defined as the integration of all these different modules. The opposite would be considering an accounting software an ERP by the mere fact the enterprise only uses this module. We cannot talk of ERP if only one module or a small part of the business is integrated. The definition of ERP points out the need for “the information to be available for all at all times”.